Please read these terms and conditions carefully as you will be bound by them. An agreement between you and Constantine House (1983 Venues Ltd) will come into existence once we have received deposit payment and accepted your reservation by issuing email confirmation of booking for the date shown in the rental agreement.

Location & Access
Constantine House is located in the heart of Thorpe Estate. It is a privately owned historic country Estate, with other residents, businesses, and a working farm to consider, therefore access is controlled. The gates are open daily from 6.30am and close at 1am. Between 1am-6.30am access on or off the Estate is only possible in the event of an emergency.

Check-in / Check-out
Our standard check-in times are between 2-5pm. If you wish to arrive before 2pm we will do our best to arrange a room to be ready or we can store your luggage. Our latest check-out time is 10am.

Breakfast
A continental style breakfast will be available in the dining room from 8am to 9:30am.

Bookings
Constantine House can be reserved online with a valid credit or debit card. 50% of the rate is required at time of booking as a deposit, and the remaining 50% is required two months prior to the arrival date. If the remaining 50% is not received, we reserve the right to cancel your booking and your deposit will not be refunded. Cancellations made 6 months prior to the arrival date will be fully refunded. Bookings cannot be accepted from persons under 25 years of age.

Confirmation of your booking will be sent by email subject to you providing a valid email address. If your booking is linked to a wedding at Thorpe Garden, and the wedding date is moved due to Covid or for any other reason, please contact us as soon as possible to discuss new arrangements.

Rates
Rates shown on our website are for exclusive use of the entire house (21 rooms) per night and include breakfast and VAT. Rates are subject to change.

Guest Registration & Room Allocation
Prior to your arrival, you will be sent a room allocation form to be completed with your guest’s names. We are required by law to maintain a register of all guests staying overnight, and only those people registered on the form can occupy Constantine House.

Please note that the maximum occupancy of Constantine House is 42 persons, including children. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.

Parking
We provide one complimentary on-site parking space per room, subject to availability. Cars and their contents are parked entirely at the car owners' risk.

Damage
We reserve the right to charge a cautionary deposit of up to £2500 for the property being left in an unreasonable condition, loss or non-return of keys, damage to the property, damage or loss of contents, and/or additional or excessive cleaning.

Smoking
Constantine House is a strictly non-smoking establishment anywhere in the building and its environs. Should you smoke in your room, our fire system will trigger and we will charge a fee of £250 to your card for having to undertake a deep clean of your room. This policy includes e-cigarettes and vapes.

Additional Requirements & 3rd Party Suppliers
Additional services such as additional cleaning, activities, supermarket delivery etc., are advised to be arranged as far in advance as possible of the arrival date. Generally, a minimum of two months prior to the arrival date is required to arrange additional services. Where sufficient notice is not given, then arrangement of additional services is dependent on availability and is not guaranteed. There are no kitchens on site. Please get in touch for further details on catering.

Health & Safety
Children under 18 must be supervised by their parents/guardians at all times. Thorpe Estate is generally a safe and secure environment, monitored 24/7 by CCTV. However, please close windows and lock doors when you leave your rooms unoccupied.

Noise
Fireworks & Chinese Lanterns are not permitted anywhere on the estate. If any fireworks or lanterns are set off there will be an automatic fine of £500, which will be removed from the cautionary deposit. Loud music must be kept indoors, and there is a noise curfew of midnight across the Estate. Please be respectful of our neighbours.

Personal belongings
We cannot accept any responsibility or liability for loss of or damage to any of the guests personal items, belongings or vehicles, however caused.

Pets
Pets may be allowed within reason, via prior approval, and solely at the discretion of the management. Pets are not allowed on the beds or furniture, and may not be left unattended.

Property Maintenance and Complaints
We reserve the right to enter Constantine House at any time to undertake essential maintenance or for inspection purposes. Guests must report any pre-existing damage noticed upon arrival within 24 hours. If any issues arise during the stay, guests must contact the Estate Manager as soon as reasonably practicable. If an issue is not reported and we are denied the opportunity to investigate or rectify a problem, then the guest will have waived all rights in the matter.

Wi-Fi
Ultrafast wi-fi internet connection is available at no extra cost, subject to technical availability. Constantine House shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds.

Termination Policy
Constantine House reserves the right, at its sole discretion, to terminate without notice an individual’s stay where deemed necessary, and the rate will be fully refunded.